Support
Wundaloom is a small team. A real person reads every message.
Email us
We reply within 3 working days, usually the same day.
Common questions
How do I cancel my subscription?
Subscriptions are billed by Apple or Google, so cancellation is in your device's subscription settings — not inside Wundaloom.
- iPhone/iPad: Settings → your name → Subscriptions → Wundaloom
- Android: Play Store → Subscriptions → Wundaloom
Cancellation takes effect at the end of the current billing period — you keep access until then.
I bought a subscription on my phone but don't see it on my tablet
Open Parent Zone → Restore purchases. Sign in with the same account you used when you subscribed (Apple ID or Google account) and the entitlement will reattach.
How do I get a refund?
Refunds are handled by the store you bought from, per their refund rules and your UK statutory consumer rights.
I forgot my Parent PIN
When the PIN prompt appears, tap Forgot PIN? and re-enter your account password. You'll be walked through setting a fresh PIN.
How do I delete my account?
In-app: Parent Zone → Delete account. Or on the web: wundaloom.com/delete-account.
A story crashed / a page won't turn / narration cut out
Tell us — email above with the story title and (if you can) the approximate page. Add your device model and OS version if it feels like a device-specific issue. Screenshots welcome.
Privacy request — my data / my child's data
See the Privacy Policy §9 for what you can request. Email us from the address on your account. We aim to respond within one calendar month, usually much sooner.
Company
Wundaloom Ltd, a company registered in England and Wales.